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They are sorry!

They are sorry!


So if like myself you grabbed a copy of the brand new Sim City this weekend you might have noticed that it’s got a big problem! It would seem the team didn’t anticipate the amount of copies of the game that would shift across the world this weekend and nearly straight away the servers put in place weren’t enough to deal with the volume of players eager to start painting the skyline with skyscrapers.

However Maxis have put their hands up and Lucy Bradshaw, Head of Maxis has taken to the site with a blog update outlining the companies position and what they want to do to make it up to their customers.

The good news is that SimCity is a solid hit in all major markets. The consensus among critics and players is that this is fundamentally a great game. But this SimCity is made to be played online, and if you can’t get a stable connection, you’re NOT having a good experience. So we’re not going to rest until we’ve fixed the remaining server issues.

And to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio. On March 18, SimCity players who have activated their game will receive an email telling them how to redeem their free game.

I know that’s a little contrived – kind of like buying a present for a friend after you did something crummy. But we feel bad about what happened. We’re hoping you won’t stay mad and that we’ll be friends again when SimCity is running at 100 percent.

SimCity is a GREAT game and the people who made it are incredibly proud. Hang in there – we’ll be providing more updates throughout the weekend.